10 Steps We Take When Cleaning Short-Term Vacation Rental Properties
Cleaning a short-term vacation rental property is more than just a routine tidy-up job – it’s a meticulous process that aims to provide an impeccable experience for the next guest while safeguarding the owner's investment. In this post, we will delve into the comprehensive 10-step cleaning procedure we follow to ensure these properties are in the best possible condition.
1 - Identify Damages
The moment we step into the property, our first task is to conduct a thorough inspection to identify any potential damages. This could include anything from cracked tiles and broken furniture to minor scratches on the walls or damaged artwork. We take detailed pictures and videos of all damages identified, creating a visual record for the owners. This step is crucial and should be done within the first 48 hours following a guest's departure to allow for the possibility of recovering compensation if necessary. It's not just about financial recoupment, but also about maintaining the high standards of the property for future guests.
2. Inspect Outdoor Areas
Our damage inspection isn’t restricted to the inside of the property. We extend our examination to the outdoor areas as well, including patios, gardens, and balconies. We check for any signs of wear and tear on outdoor furniture, landscaping elements, exterior paint, and siding. Even small details like missing or broken outdoor lights are noted.
3. Check Linens
Once we've completed the damage control process, we move inside and begin with the linens. Stained or damaged linens are unfortunately a common issue in short-term rentals. Every bedsheet, towel, and pillowcase is inspected carefully. If we find any stains, we immediately treat them with Shout stain remover, a trusted product known for its effectiveness. We also document any stained linens with pictures, providing owners with evidence should they need to recover compensation.
4. Replace Linens
After treating and bagging all used linens, we replenish the property with the owner's second set of sheets and towels. We take extra care to ensure that every new guest is greeted with a clean, fresh set of linens. Making the beds neatly and hanging towels in an orderly manner contributes to creating a welcoming atmosphere.
5. Clean Kitchens and Bathrooms
Next, we focus on two of the most important areas in any property - the kitchen and bathrooms. Our two-step cleaning process starts with washing down all surfaces, appliances, and fixtures with soap and water. Then, we rinse and perform a final polish and disinfection. We clean all appliances inside and out, ensuring they are free of hairs, fingerprints, or any residue from previous guests. Special attention is given to high-touch areas like fridge handles, faucets, and stove knobs.
6. Dust Ceiling Fans and Light Fixtures
We believe that cleanliness is in the details. Ceiling fans and light fixtures, often overlooked during regular cleanings, collect dust over time. We ensure these are dusted and cleaned as well, contributing to the overall freshness and cleanliness of the property.
7. Polish Wood Surfaces
All wood surfaces in the property receive a thorough polishing. This includes wooden furniture, cabinetry, and floorboards. Polishing not only gives these surfaces a shiny, well-cared-for appearance but also helps protect the wood, enhancing its longevity and maintaining its natural beauty.
8. Restock Essentials
Once the property has been cleaned, we turn our attention to restocking essentials. Hand soaps are refilled, fresh sponges are placed by the sink, and disposable items like toilet paper and paper towels are replenished. We also check the inventory of other essentials like dish soap, laundry detergent, and trash bags, ensuring that guests have everything they need for a comfortable stay.
9. Stage the Property
To create a truly welcoming environment, we then stage the property. All pillows on beds and couches are fluffed and arranged neatly. Decorative items are placed strategically to enhance the aesthetic appeal of the property. This step transforms the property from just being clean to looking inviting and ready for guests.
10. Clean Floors and Final Check
The final step in our process involves cleaning the floors. We vacuum carpets, sweep hard floors, and then mop to ensure a sparkling finish. Before we mop, however, we provide a video walkthrough of the restocked and cleaned property for the owner's records. Once the mopping is done, the property is ready to welcome its next guest.
Final Thoughts
Our cleaning process, while detailed and comprehensive, is designed with two main goals in mind: to ensure that guests have a pleasant and comfortable stay, and to protect and maintain the owner's property. By adhering to these 10 steps, we strive to strike a balance between these two objectives, ensuring that every short-term vacation rental property we clean is at its best for every new guest.